www.oneworlddiscoveries.com , brand of Relayte World Travel (India) Pvt. Ltd., represents India most luxurious boutique hotels, tents, lodges, heritage properties, all truly special and outstanding.

Relayte is back end India based travel and tour company. Both, the company and the brand One World Discoveries are under the same management.

www.oneworlddiscoveries.com website reserves the right to cancel bookings if found deemed, not legitimate.

Depending upon the nature of your query please allow up to 2 working days to get back.

Use of the www.oneworlddiscoveries.com website is subject to your acceptance of our terms and conditions as below.

General Terms:

Name details

It is important that the person doing bookings through this site must enter the correct details like names, e-mail address. If our e-mail has been sent to your Junk or Bulk mail folder, you can prevent this from happening again by opening our e-mail and clicking on the 'Not spam' or 'this is not spam' button.

Rates and Payment

All special rates or offer showing on our website can be viewed for your reference.  The actual currency and amount that will be charged will be shown to you on the actual booking page. Relayte World Travel ( India ) Pvt.Ltd., cannot be held responsible for currency exchange rates or bank surcharges under any circumstance.

Rates displayed on the website are subject to currency fluctuations. There may be slight variations in the published rates on a daily basis,  that will reflect any movement in the currency exchange rates. Once a booking has been booked and confirmed at the rates you have accepted, there is no refund for the price difference because rates can be updated daily. Also Relayte has no control over any extra charges like using mini safe, car parking etc that a hotel may decide to implement. However, Relayte assures such charges would be mentioned to it”s members / client prior bookings. Any such charges including booking amount is to be paid direct to the hotel.

For payment to do hotel bookings, the hotel would require a valid credit card to guarantee the booking in the event that you don’t turn up or make a late cancellation. The hotel has the right to pre authorize your credit card and ensure that the card has sufficient funds.

Proof of ID

To protect the credit card holder and when a booking has been made by a 3rd party Relayte or the Hotel where booking is done reserves the right to request proof of ID from the cardholder as well as a signed authorization form.

This security measure is not to cause any inconvenience but merely to protect the credit card holder against any credit card misuse.

Resort and International Transaction Fees

The majority of credit card providers charge some sort of an International Transaction fee. This fee is passed on by certain credit card providers because the charge for your booking has been processed outside of the country that you reside in and Relayte World Travel (India) Pvt. Ltd. cannot be held responsible for any international transaction charges passed on by your credit card issuer. This is part of the booking cost, to the member/ client.

Room Types and Specific Requests

While we undertake to ensure that your request for room type preference is available, but cannot guarantee. These would be subject to availability.

It is the responsibility of the person making the booking to ensure that the room type booked will be suitable for the party travelling.

Hotel Information and Facilities

Hotel information: Relayte strives to present hotel information as accurately as possible, but cannot be responsible for 100% accuracy or for any facilities that may or may not be available at the hotel during your stay or not suited to individual tastes and preferences.

Redecoration / renovations and maintenance are necessary to the upkeep of the hotel and may take place without prior warning, however the hotelier or supplier will endeavour to keep inconvenience to a minimum. The effects of normal wear and tear can be expected in a hotel and these are beyond our control. Relayte cannot accept responsibility for any disturbance or inconvenience to the client beyond its control nor for accidents or loss in a hotel caused by hotel management or staff.

The hotel and guest room photographs are provided to give a general overview of the hotel. Guest room photographs may be of a different category to the one you book and not identical to the room you are allocated at the hotel.

All of the hotels on our website www.oneworlddiscoveries.com require one of the guests to be at least 18 years old.

Changes in  Rates

Relayte for it”s website www.oneworlddiscoveries.com reserves the right to change hotel rates at it”s own discretion.

Cancellations and Amendments

Cancellations and amendments will not be accepted over the telephone and must be made in writing through the www.oneworlddiscoveries.com

Pay at hotel bookings does not accept amendments. You will need to cancel your existing booking and make a new booking.

Refunds

Refunds will be processed in the currency charged. Relayte World Travel (India) Pvt. Ltd cannot be held responsible for changes in currency exchange rates.

Hotel Unable to Provide the Accommodation Booked

If the original hotel booked is closed, over booked or has maintenance problems and/or cannot provide the room(s) booked. You accept that the hotelier or supplier is responsible for finding you alternate accommodation of a similar standard. Where we have prior notice we will contact you by e-mail.

Relayte World Travel (India) Pvt. Ltd accepts no liability for any losses or costs that might occur as a result of re-location as this is completely beyond our control.

Invoice

Relayte World Travel (India ) Pvt Ltd  will provide with an invoice directly to the client.

Disclaimer

Relayte World Travel (India) Pvt. Ltd does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without prior notice.

For more information or if you have any questions, you may Email – info@oneworlddiscoveries.com or call our London number on (+44) 020-8090-2066  or at our Delhi office numbers (+91) 011-4160 5374 , (+91) 011-4160 5375.